At Tintico Coffee, we strive to ensure that your coffee reaches you in the best condition possible. Below are the details of our shipping process:

Shipping Rates

• We charge a flat rate for all domestic orders, based on the weight and destination of your purchase. Shipping fees will be calculated and displayed at checkout.
• Standard Shipping: Estimated delivery within 3-7 business days.
• Express Shipping: Available for faster delivery at an additional cost, typically arriving within 1-3 business days.

Processing Time

• Orders are processed within 1-2 business days. Orders placed after 3 PM will be processed on the following business day.
• During peak seasons or holidays, processing times may be longer, and we will notify you of any significant delays.

International Shipping

• Currently, we do not offer international shipping. We are working to expand our services and will provide updates once international shipping is available.

Shipping Carriers

• We use trusted carriers such as UPS, FedEx, and USPS to ensure reliable delivery of your order. You will receive a tracking number once your order has shipped.

Shipping Policy for Digital Products

• For digital products (such as eBooks or gift cards), delivery will be immediate via email after the payment is processed. No physical shipping charges apply.

Issues with Shipping

• If your order is lost or damaged in transit, please contact us at tinticocolombiancoffee@gmail.com
  with your order number, and we will assist you in resolving the issue.

Returns for Physical Products

At Tintico Coffee, we strive to offer the highest quality products and a great shopping experience. If you are not satisfied with your purchase, please review our returns policy below:

If the product you received is damaged, defective, or not what you expected, we accept returns within 14 days of delivery. To be eligible for a return, the item must be unopened, in the same condition that you received it, and in its original packaging.

Return Procedure:

• Send us an email at tinticocolombiancoffee@gmail.com with your order number, a description of the issue, and photos of the item (if applicable).
• We will provide instructions on how to return the product.

The customer is responsible for shipping costs to return the item, unless the product is defective or incorrect.

Refunds

Exceptions:

• We do not accept returns of ground or whole bean coffee unless there is a defect with the product.

• Sale or clearance items are not eligible for returns.

Returns for Digital Products

Digital products, such as eBooks and gift cards, are not eligible for return once delivered. If you experience any issues with a digital product, please contact us at tinticocolombiancoffee@gmail.com, and we will do our best to assist you.

Exchanges

If you would like to exchange a product, you must first return the original item following the return process, and then place a new order for the desired product.